Helpful Tip for Identifying Call Type

• Est Request – ball park price, quote, “how much does it cost?”
• Schedule Request – “I got an estimate earlier and I’d like to schedule it, or I would like someone to come out to look at…..”
• Warranty Call Back – “you guys were out here on ______”
• Solicitations – asking for Kenny, Kenny Aldridge, to speak with the business owner
• Other – questions about a bill, requesting a receipt